Terms and Conditions

Nature of the service

OYA Tourism is a private travel agency that provides booking, organization and consulting services, and it is not a government body or an official channel for issuing visas or tickets. We work with independent service providers (hotels, airlines, transport companies and others), and each service is subject to its provider's terms, which we explain to you before confirmation.

Quotes and prices

The information on the website is indicative and may change depending on the season and availability. The binding offer is the written quote we send you, which is confirmed after your approval.

Our service fees and payment

We explain our service fees to you in writing before we start, separately from any official fees or service providers' prices, and the quote states which part of them is refundable and which is not.

We do not ask for any payment before you approve the written quote, and the payment method and its details are stated in the quote itself.

Cancellation and changes

Cancellation and change policies are subject to the terms of the hotels, airlines and booked services, and we send them in writing with the quote before any payment.

Visas

We provide a service of preparing visa files and helping to submit and follow them up. We do not issue visas and we do not guarantee approval; the decision rests with the official authorities alone, and government fees are usually non-refundable in case of rejection.

Match and event attendance packages

OYA Tourism is not affiliated with clubs, federations or organizing bodies, does not sell tickets and holds no inventory of them. The ticket is purchased from the official channel in the fan's name, at its official price and subject to availability; our role is accommodation, transfers and help with the purchase procedures.

Dates and stadiums are subject to the organizers' decisions. If an event is postponed or cancelled, the policy of the ticket issuer applies, and the package quote states what is refundable from the other services.

Accuracy of information and images

Information about visas, dates and regulations on the website is general and subject to change; we confirm the requirements in force at the time you submit your request.

Images on the website are illustrative and may differ from the actual hotel, room, vehicle or seat stated in your written quote.

Traveler's responsibility

The traveler is responsible for the validity of their passport and the documents required for entry, and for complying with the laws of the countries they visit and with trip schedules.

For inquiries: info@oyatourism.com or WhatsApp +90 539 933 43 31.