Help Center
FAQ
We've gathered answers to the most frequently asked questions about booking, travel and visas. Didn't find your answer? We're just a message away.
Booking and payment
How do I book with OYA Tourism?
Send your request via WhatsApp or the website forms, and we send you a written quote with the details and the price. After you approve, we confirm the bookings and send you the documents.
Do I pay before receiving the quote?
No. You receive the written quote first, review the details and the cancellation policy, and then decide. We explain the available payment methods at confirmation.
What is the cancellation and refund policy?
It varies by hotel, airline, service and season; some bookings are flexible and some are non-refundable. We send the terms in writing with the quote before any payment.
Can a booking be changed after confirmation?
Yes, in most cases, according to the service provider's terms, and we handle the communication for you to make the change.
Traveling to Turkey
Do I need a visa to enter Turkey?
It depends on your passport nationality. Citizens of Saudi Arabia, the UAE, Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon, Tunisia and Morocco enter without a visa for up to 90 days, while other nationalities need an e-Visa or a consulate visa, and for some the rule varies by age. Details for each nationality are in the Turkey visa guide for Arab nationalities.
Is the food in Turkey halal?
Turkey is a country with a Muslim majority, and most restaurants serve halal meat, especially in areas popular with tourists. Still, it is advisable to ask in international restaurants and hotels.
Which SIM card should I buy in Turkey?
SIM cards from the main Turkish operators are available at the airport and at their centers in the cities, and we recommend buying them from official centers with your passport. We can arrange a SIM card for you as part of some programs.
What currency is used and how do I exchange money?
The currency is the Turkish lira. Exchange offices are widespread in tourist cities, and bank cards are accepted in most shops. It is advisable to compare exchange rates and avoid exchanging large amounts at the airport.
How do I get around Istanbul?
Metro, tram and ferries are available, and you pay with the “Istanbulkart” card. For families, though, a private car with an English-speaking driver is the most comfortable option, and we provide it within our programs.
Is Turkey safe for families?
Turkey is one of the destinations that welcomes the most families, and as in any big city, it is advisable to watch your belongings in crowded places and deal with reliable providers.
Hotels and programs
Do the programs include international flights?
Not by default, but they can be added to the quote.
Does the driver speak English?
Yes, we provide English-speaking drivers for tours and transfers within our programs.
Can I request a custom program?
Absolutely, all our programs can be adjusted, and we can design a completely new program to your request.
Visas and match tickets
Do you guarantee visa approval?
No. The decision to grant a visa rests with the official authorities alone, and our role is to prepare a correct, complete file and follow it up.
Are you an official issuer of visas or tickets?
No, OYA Tourism is an independent travel agency that provides preparation, booking and follow-up services, and it is not a government body or affiliated with clubs or federations.
When is the Spanish Super Cup 2027 held in Istanbul?
As announced by the Spanish federation: the semi-finals on February 2 and 3, 2027 and the final on February 6. Details are on the Spanish Super Cup tickets page.
Personal service from start to finish
Have another question?
Our team replies to you in English on WhatsApp.